Frequently Asked Questions

We help independent restaurants get online with a professional website, digital menu, and online ordering system — completely free to start. We handle all the tech so you can focus on cooking great food and serving your customers.

Yes! We set up your website, menu, and online ordering at no cost. There are no hidden fees, no monthly charges, and no commission on your orders. We believe every restaurant deserves a strong online presence — regardless of budget.

Most restaurants are up and running within 24–48 hours. We just need your menu, photos (if available), hours, and contact info. We handle everything else — design, setup, and deployment.

Just three things: your menu (a PDF, photo, or even a handwritten list works), your business hours, and your contact info (phone number and address). That's it — we'll take care of the rest.

When a customer places an order through your website, you'll receive an instant notification via text message (SMS) and/or email with the full order details — items, quantities, special instructions, and customer contact info. No special equipment needed.

Nope! Orders come straight to your phone as text messages or emails. If you can receive texts, you can receive orders. No tablets, printers, or extra hardware required.

Currently, customers place their order online and pay when they pick up (cash or card at your register). This keeps things simple — no payment processing fees and no changes to your existing setup. Online payment options are coming soon.

Yes! Every order includes a special instructions field where customers can note allergies, preferences, or modifications. You'll see these notes clearly in the order notification you receive.

No problem — just let us know and we can pause ordering within minutes. Whether it's a holiday, kitchen emergency, or staffing issue, we've got you covered. We can also set up automatic schedules so ordering only appears during your business hours.

Absolutely. Just text or email us the changes and we'll update your site — usually within a few hours. Menu updates are always free. We're working on a self-service dashboard so you'll be able to make changes yourself soon.

Yes! Your restaurant gets its own page on our platform (e.g., purposedrivenmarketplace.com/your-restaurant). If you already have a domain name, we can connect that too.

We design your entire website with a professional, modern look. If you have food photos, we'll use them. If not, we can work with what you have — even photos from your phone work great. The goal is to make your restaurant look amazing online.

100%. Every site we build is fully responsive — it looks great on phones, tablets, and desktops. Since most customers order from their phones, mobile experience is our top priority.

The big difference: we don't take a cut of your sales. DoorDash and UberEats charge 15–30% per order. With us, you keep 100% of your revenue. We also give you your own branded website instead of being one listing among thousands. Your customers order directly from you.

Our system is designed for pickup orders right now, which is how most independent restaurants prefer to operate. If you offer your own delivery, customers can note that when ordering. We're exploring delivery partnerships for the future.

Honestly? There isn't one. Our mission is to help small, independent restaurants compete in a digital world. We're a purpose-driven company — we believe in serving our community first. As we grow, we may offer optional premium features, but your core website and ordering will always be free.

We're just a text or call away. You'll have a direct line to our team — no call centers, no ticket systems, no waiting on hold. Real people helping real restaurant owners. That's how we do business.

Of course. There's no contract and no commitment. If you ever want to stop using our service, just let us know. We hope you'll stay, but we'd never lock you in.

We're a small, dedicated team based in Orange County, California. We started PDM because we saw too many great local restaurants struggling with tech while big chains and delivery apps took their profits. We're here to level the playing field.